Design and Usability Center
The DUC is a human factors research, design, and testing consultancy. Our full-time staff of usability professionals provide an extensive range of services tailored for clients worldwide.
We improve the usability of products and services by identifying actionable, high-value aspects of the user experience that significantly affect profitability and demonstrate return on investment.
Our affiliation with Bentley University allows us to combine best-in-class business expertise with decades of usability experience, ensuring that products are easy to use, safe, satisfying, and profitable. Contact us today for a free estimate.
News and Announcements
- The Bentley lab is featured in the latest issue of the Connecticut UPA chapter Newsletter.
- Bill Albert and Bill Gribbons will present a paper at the Human Factors and Ergonomics Society Annual Meeting (October 2009) on how trust assessments of health and financial web sites can be formed pre-consciously.
- Bill Albert gave a podcast interview about unmoderated usability testing.
- Rich Buttiglieri gave a presentation at the Boston UPA Mini-Conference on Usability Labs for Every Budget from $50 to $50,000.
- Bentley hosted the recent Boston UPA Mini-Conference.
- Kris Engdahl, Kristen Leclerc, and Beth Loring published an article in
UX Magazine on conducting field research with older adults.
Spotlight on E-Health
For nearly a decade, the Design and Usability Center has worked with clients
in the medical field to make health care information work better for everyone. Most recently, we have:
- Redesigned a major hospital's intranet
- Tested insulin pumps for a medical provider
- Tested public safety alert notifications for accessibility
- Conducted in-home studies with seniors
- Redesigned a web-based reporting application for public
health information
