Publications and Presentations
As part of America’s first business university, Bentley University’s Design and Usability Center is dedicated to the academic principles of idea sharing and professional education. We are committed to perpetuating best practices in the fields of usability and human factors.
Presentations
Collecting and Analyzing Data to Help Drive Personas
Bill Albert, panel discussion “Challenges in large Persona Projects” at the 2009 UPA conference in Portland, OR.
Ten Tips and Tricks in Automated (Unmoderated) Usability Studies
Bill Albert, panel discussion “Unmoderated Usability Testing: Experiences from the Field” at the 2009 UPA conference in Portland, OR.
Usability Labs for Every Budget from $50 to $50,000
Rich Buttiglieri, UPA Boston 2009 Mini-Conference in Waltham, MA.
Reliability of Self-Reported Awareness Measures
Bill Albert, panel discussion “Subjective Ratings of Usability: Reliable or Ridiculous?” at the 2008 UPA conference in Baltimore, MD.
Tips and Tricks for Measuring the User Experience
Bill Albert and Tom Tullis, UPA Boston 2008 Mini-Conference in Waltham, MA.
Looking in the Crystal Ball: The Future of Usability
Bill Albert and Bill Gribbons, panel discussion at the 2007 UPA conference in Austin, TX.
Papers
Conducting Field Studies with Older Adults: Lessons for Recruiting and Testing Older Users (PDF file, 415k) by Kris Engdahl, Kristen Leclerc, and Beth Loring
Describes practices that facilitate working with older adults.
Marketing and Usability: How the Convergence is Affecting Us (PDF file, 38k) by Beth Loring and Lena Dmitrieva
Describes how marketing and usability practices are converging.
Books
Online Usability Testing: Improving the User Experience through Automated Studies by Bill Albert, Tom Tullis, and Donna Tedesco (Elsevier, due out in 2010)
Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics by Tom Tullis and Bill Albert (Elsevier, 2008)
